Rückgaberecht
Return and Refund Policy
Thank you for shopping with us. We want to ensure that you have a smooth and satisfactory experience with your purchase. Please review our return and refund policy below:
Return Item Information
If you need to return an item, please be aware of the following conditions:
- **Return Cost**:
- A $5 charge applies for items priced below $15.
- A $10 charge applies for items priced above $15.
- These charges are waived if you purchased our Shipping and Return Protection at the time of your order.
To proceed with a return, kindly provide us with your order number and specify which items you would like to return. Upon acceptance of the return charges, we will send you the return label shortly.
Once we receive the returned items, your refund will be processed within 7-14 business days. If you have any further questions, feel free to reach out to us.
Damages and Issues
We strive to deliver your order in perfect condition. However, if your item is defective, damaged, or you received the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right as soon as possible.
Packages Returned to Sender by the Shipping Company Due to Incorrect/Incomplete Address
To avoid having your package returned to us due to an incorrect or incomplete address, we highly recommend that you contact the shipping company or your local post office to request a hold, mail forwarding, or an address change.
If your package is returned to us and cannot be intercepted, you may be eligible for partial refunds. Please contact us via the live chat function on our website for assistance.
Contact Us
We are here to help with any questions or concerns you may have. You can contact us anytime by opening the live chat from the bottom right of the screen. Our team is ready to assist you with any issues related to your order.
Terms of Service
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.
Thank you for your understanding and cooperation. We are committed to providing you with the best possible service and support.
Thank you for shopping with us. We want to ensure that you have a smooth and satisfactory experience with your purchase. Please review our return and refund policy below:
Return Item Information
If you need to return an item, please be aware of the following conditions:
- **Return Cost**:
- A $5 charge applies for items priced below $15.
- A $10 charge applies for items priced above $15.
- These charges are waived if you purchased our Shipping and Return Protection at the time of your order.
To proceed with a return, kindly provide us with your order number and specify which items you would like to return. Upon acceptance of the return charges, we will send you the return label shortly.
Once we receive the returned items, your refund will be processed within 7-14 business days. If you have any further questions, feel free to reach out to us.
Damages and Issues
We strive to deliver your order in perfect condition. However, if your item is defective, damaged, or you received the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right as soon as possible.
Packages Returned to Sender by the Shipping Company Due to Incorrect/Incomplete Address
To avoid having your package returned to us due to an incorrect or incomplete address, we highly recommend that you contact the shipping company or your local post office to request a hold, mail forwarding, or an address change.
If your package is returned to us and cannot be intercepted, you may be eligible for partial refunds. Please contact us via the live chat function on our website for assistance.
Contact Us
We are here to help with any questions or concerns you may have. You can contact us anytime by opening the live chat from the bottom right of the screen. Our team is ready to assist you with any issues related to your order.
Terms of Service
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.
Thank you for your understanding and cooperation. We are committed to providing you with the best possible service and support.